Do I have to print out my ticket?Nope! You may print it out or save it on your smartphone. We will scan your printout or your smartphone and you are good to go!
I have a ticket voucher from a deal site (Living Social, Groupon, etc), What do I do?Deal sites have issued a unique Voucher Code to you. Just go to our website and order the tickets for the given show you want to attend and input your unique Voucher Code in the PROMO CODE box. Then you will be issued a barcoded ticket via email. This is your ticket into the event. Voucher codes that are not redeemed online will not be accepted at the door. Please be sure to read the redemption instructions found on your voucher. break If you have bought a 2-pack or a 4-pack, you can only use that given 2-pack or 4-pack for one (1) SFC event. break Discount tickets are not eligible for seating upgrades. breakIf you have any problems, please contact our ticketing company SEE TICKETS at help@seetickets.us or call 1(323) 908-0607. See Tickets customer support lines are open 8 am – 7 pm PST Mon – Sat.
I have a Season Pass barcoded ticket, what do I do?Nice – High Five! Your Season Pass is valid for all outdoor events during our summer season! break If you have a barcoded Season Pass ticket purchased or redeemed from our website, we will scan your ticket at your first SFC event and then you will be issued a Season Pass card. From there you’re good to go! break 2020 Season Passes are valid for all outdoor events between April and October. They are not valid for Street Food Cinema: Special Edition, or Yuletide Cinema.
If an event is sold out can I still attend if I’m a Season Pass holder?The answer is YES! When our events sell out, we make sure to leave space for our Season Pass holders. break 2020 Season Passes are valid for all outdoor events between April and October. They are not valid for Street Food Cinema: Special Edition, or Yuletide Cinema.
Can I purchase a reserved section Season Pass?Due to limited capacity in the Reserved Section section, we do not offer Reserved Sec Season Passes. However, you can upgrade your Season Passes at any event even if it’s sold out! To upgrade your pass ahead of time, contact us here. Upgrades may also be made at the door of the event for $5.
Can I buy tickets at the door at the event?If tickets are available, yes, you can buy tickets at the door. Door ticket sales begin at 6pm. You may purchase tickets with a credit card via the Street Food Cinema website or mobile app on iPhone and Android. break Please Note: Advance ticket holders enter first. If there are a large amount of ticket holders, door may be held to ensure we have enough space for ticket holders.
If an event is sold out can I still purchase tickets at the door?If an event is sold out that means we are at capacity for that park. We would not be able to determine if we can allow tickets to be sold at the door until a majority of our advance ticket holders have entered the event. break Best Solution: Buy tickets in advance so that you are guaranteed entrance. If an event is sold out, we will announce on Facebook and Twitter.
Are ticket prices the same if we purchase them at the door?That’s a negative, Ghost Rider. General Admission is $17 and Reserved is $22 at the door. However, Children ticket prices stay the same. break For ticket prices of events outside of the Street Food Cinema summer season, please refer to the event details page.
I have a Street Food Cinema Gift Certificate. How do I redeem it?It’s easy! Just bring your barcoded gift certificate to check-in of the event you’d like to attend and you’re in!break Gift Certificates are only valid for outdoor events between April and October. They are not valid for Street Food Cinema: Special Edition, Cinema Phantasmagoria or Yuletide Cinemaland.breakIf you have any problems, please contact our ticketing company SEE TICKETS at help@seetickets.us or call 1 (323) 908-0607. See Tickets customer support lines are open 8 am – 7 pm PST Mon – Sat.
Refunds? I bought a ticket but now I cannot attend. Can I get a refund?As a courtesy, we will reallocate your ticket(s) for another night in our schedule, based on availability. You must request ticket reallocation 24 hours prior to the originally ticketed event. If you would like to request a refund, we are happy to consider that as well. For all ticket reallocation and refund requests, please contact our ticketing agency See Tickets at help@seetickets.us or 1 (323) 908-0607. See Tickets customer support lines are open 8 am – 7 pm PST Mon – Sat.
Can children attend?Yes, of course! Children 6 – 12 are $6 for General Admission and $11 for Reserved Seating. Children 5 and under are free. We do not sell Chilldren tickets to rated R movies. break IMPORTANT: Please consult movie ratings to gauge appropriate content. To help further define general MPAA ratings, we also recommend Common Sense Media to evaluate the level of nudity, violence, and profanity.
Can I bring a child to a movie that is rated R?We don’t recommend it. Children must be accompanied by an adult. We do not sell Children tickets to rated R movies; they must have regular GA tickets if age 6-12. To help further define general MPAA ratings, we also recommend Common Sense Media to evaluate the level of nudity, violence, and profanity.
What if it rains?All events are rain or shine – as in light summer rain. We do not normally cancel events due to rain. In the case of extreme weather, the event will be postponed and rescheduled. Your tickets will be transferred to the new event date or you may receive a refund or reallocate your tickets to another event. If an event is postponed, you will receive an email with details regarding ticketing options. Any questions, please contact our ticketing agency See Tickets at help@seetickets.us or 1 (323) 908-0607. See Tickets customer support lines are open 8 am – 7 pm PST Mon – Sat.
Can I bring a picnic? Outside food and beverages?Absolutely! And we’ll always have tasty, picnic-ready food trucks with hot, delicious food ready to serve as well. Please refrain from bringing coolers over 9 quarts. break For outside food and beverage information on events outside of the Street Food Cinema summer season, please refer to the event details page.
What is the seating like and can I bring a chair?“Seating” is on a beautiful grass field. Bring your own blanket or chair. Chair seating provided in designated areas along the sides of the field to allow all guests to see. Chairs must sit no higher than 6 inches off the ground (e.g. beach chair). No tall camping chairs, please. For chair seating arrangement, please refer to this General Event Seating Layout based on Exposition Park.
What is “Reserved Seating” and does that include a chair?Reserved seating is the area in the front of the field reserved for Reserved Seating ticket holders, so you can arrive at any time and still be seated in the front. We do not provide chairs, however, you can bring a chair and sit in the designated chair area for that section. Please refer to this General Event Seating Layout based on Exposition Park.
Is parking included with ticket purchase?Parking is not included. All parking lots are independently owned and operated. Street Food Cinema does not own or manage parking at any of the event sites besides Will Rogers and King Gillette Ranch. Most locations have street parking available.
Can I bring my dog?Yes, most events are dog-friendly! break *Locations that DO NOT allow dogs are the Syd Kronenthal Park in Culver City, Veteran’s Park in Culver City, Grand Hope Park Downtown and King Gillette Ranch in Malibu.
I’ve never been to an outdoor movie. What should I bring?We recommend blankets, pillows, hoodies, games, sunscreen, sunglasses and snacks. Although there are many food trucks and vendors with delicious food for purchase, outside food and beverage are also permitted, so you may opt to bring your own picnic.
Are your events wheelchair accessible?They sure are! When you arrive at the event, notify an employee at the door and they will accommodate you accordingly. You will be placed in the designated chair seating area, which is along the sides of the field. Our restrooms are also accessible and we keep them clean, too!
Why do some events have more food trucks than others? Are you booking more food trucks?We book the food trucks based on the capacity of the particular park the event is being held at. We are constantly adding food trucks throughout the season. Often, we add trucks up until the day of the event. Definitely bring snacks just in case you have a little bit of a wait.
What other events have you done?Our team has produced and co-produced a wide variety of events throughout Los Angeles, as well as Las Vegas and New York, including invitation-only, red carpet soirees and benefits. Check out our website at www.tilpr.com.
Can I use my Street Food Cinema Season Pass for this event?Unfortunately, no. The Street Food Cinema Season Pass is exclusively for the outdoor movie series only. Cinema Phantasmagoria is a special limited event series in a historic theater with a different ticket price and limited venue capacity.
Can I use 20202 SFC Outdoor Groupons for Cinema Phantasmagoria events?If your Groupon is for Street Food Cinema outdoor movie season, it will not work for Cinema Phantasmagoria events. It is a separate event series with a higher ticket price and limited venue capacity. The Groupon says: Not redeemable for any special SFC event with an increased General Admission ticket price of $18 or more. If you would like to apply the value of your outdoor movie Groupon voucher towards a full priced Cinema Phantasmagoria ticket and pay the difference, you can do that at the door.
Is outside food allowed inside the theater?You are more than welcome to bring your own food inside. There’s also the Grand Central Market next door, which has various food options!
What about outside alcohol?Unfortunately, no. We will have multiple bars inside which you can purchase a little liquid courage to get you through the movie.
Do I need to bring chairs to the event?Nope! If you would like to sit to watch the movie, Street Food Cinema low-sitting chairs will be set out for you to sit in!
Is this event handicap accessible?The SFC event entrance may be difficult to access for those who are handicapped, but for special accommodations, please email info@tilpr.com!break The Heritage Square Museum event grounds are grass with a wide and long gravel path. There are two homes open for house tours: The Perry Mansion, which has a ramp and Hale House, which has 5 stairs leading to the porch. The sing-along will be in the Knudsen House, which has 7 stairs leading to the porch and main entrance. All other activities are outside.
Do I have to print out my ticket?Nope! You may print it out or save it on your smartphone. We will scan your printout or your smartphone and you are good to go!
I have a ticket voucher from a deal site (Living Social, Groupon, etc), What do I do?Deal sites have issued a unique Voucher Code to you. Just go to our website and order the tickets for the given show you want to attend and input your unique Voucher Code in the PROMO CODE box. Then you will be issued a barcoded ticket via email. This is your ticket into the event. Voucher codes that are not redeemed online will not be accepted at the door. Please be sure to read the redemption instructions found on your voucher. If you have any problems, please contact our ticketing company SEE TICKETS at help@seetickets.us or call 1(323) 908-0607. See Tickets customer support lines are open 8 am – 7 pm PST Mon – Sat.
Can I bring outside food or drink?We are permitting backpacks with your own food or drink, but no coolers nor large containers nor alcohol allowed. There is a beer garden to buy beer or wine, and food trucks will be serving delicious meals!
Will dogs be allowed into the houses?No. Pooches are welcome in the event, but are not permitted to enter any of the historical buildings. Dogs must be leashed and with an owner at all times.
Can I buy tickets at the door at the event?If tickets are available, yes, you can buy tickets at the door. Door ticket sales begin at 5pm. You may purchase tickets with a credit card via the Street Food Cinema website or mobile app on iPhone and Android. break Please Note: Advance ticket holders enter first. If there are a large amount of ticket holders, door may be held to ensure we have enough space for ticket holders.
Refunds? I bought a ticket but now I cannot attend. Can I get a refund?As a courtesy, we will reallocate your ticket(s) for another night in our schedule, based on availability. You must request ticket reallocation 24 hours prior to the originally ticketed event. If you would like to request a refund, we are happy to consider that as well. For all ticket reallocation and refund requests, please contact our ticketing agency See Tickets at help@seetickets.us or 1 (323) 908-0607. See Tickets customer support lines are open 8 am – 7 pm PST Mon – Sat.
